Question 1

How do you accept payments?

Accepted Answer

Payments are securely processed through www.claydsgns.com via Credit/Debit, PayPal, Klarna, After Pay and Apple Pay.

Question 2

What is the custom card game project turnaround time?

Accepted Answer

Each design is customized to fit the unique vision and needs of your game. The standard turnaround time is up to 21 business days, depending on the complexity of your project and current design queue. Claydsgns will communicate timelines clearly and keep you updated throughout the process.

Please note that turnaround times exclude weekends and holidays.

Revisions, if needed, may extend the final delivery date, so placing orders well in advance is recommended to meet your desired timeline. For rush services, email hello@claydsgns.com to discuss expedited timelines and applicable fees.

Question 3

Do you print card games?

Accepted Answer

Please note that Claydsgns does not offer printing services. Once the final design is completed and approved, the client will receive the appropriate file types via email.

To ensure proper alignment and avoid any need for adjustments later, clients are required to arrange printing through a third-party vendor. To assist with this, a list of recommended print vendors will be provided to all clients.

Question 4

Are revisions allowed for custom games?

Accepted Answer

What is a revision? A revision comprises of a change to an initially presented, or in progress, design. It is a small adjustment that falls within the overall design concept without significantly altering the core design elements. (examples: color changes, font adjustments, image replacements, layout adjustments)

Clients are allowed up to 4 complimentary revisions once design drafts are sent. Each additional revision request will incur a fee based on the depth of change. An entirely new design is not considered a revision. A new design or concept change will require you to place a new order for the service.

If clients fail to pay the revision or redesign fee, they may choose to accept the presented design, or the order will be cancelled with no refund.

Question 5

What file formats will I receive for my final design?

Accepted Answer

You will receive high-quality, print-ready files in PDF, PNG, and JPG formats. These files are suitable for most professional printing companies.

Question 6

Can I purchase the editable PSD files?

Accepted Answer

Yes. Editable PSD files are available as an add-on for an additional fee. This allows you to update text or questions on your own. PSD files are not included in standard packages and must be purchased separately.

Question 7

What information do you need from me to start my custom card game?

Accepted Answer

To begin your project, I’ll need:
Your card game title
Your color palette or theme
Any inspiration images or examples
The exact list of questions/prompts you want on the cards
Instructions/Rules/How to Play
Age requirement
Number of players 
Bio/Objective
Any other details you want added

After you've secured your booking, you will receive an email detailing the next steps to start your project. I recommend you gather your details and place them on one document to keep everything organized.

Question 8

Can you help with writing or editing the card questions?

Accepted Answer

At this time, I do not offer writing or editing services for card questions. All questions must be provided by you before design begins. If you need help preparing your list, I recommend brainstorming with your players or using my DIY templates as inspiration. I do offer feedback on your submitted content, based on my experience creating and playing card games.

Question 9

Do you offer bulk or bundle discounts for multiple games?

Accepted Answer

Discounts may be available when purchasing two or more custom card game projects at once. Please reach out directly with the details of your project, and I’ll provide a customized quote based on the scope.

Question 10

Are there any refunds or cancellations?

Accepted Answer

If you need to cancel your order, you may do so within 24 hours of purchase. A refund will be issued back to you within 3-5 business days. Please note that cancellations after 24 hours will result in termination of your project and you will not be reimbursed for any payments made.

For any issues or concerns, feel free to reach out via email at hello@claydsgns.com. Every effort will be made to ensure your satisfaction.

Frequently asked questions